Training Manager

The Job

Design develop and implement comprehensive training programs for Collections Specialists covering areas such as:

• BillEase products and processes
• Effective communication and negotiation skills
• Customer service excellence
• Debt collection regulations and ethics
• Soft skills development (e.g. empathy resilience problemsolving)
• Facilitate engaging and interactive training sessions utilizing various delivery methods (e.g.classroom training eLearning)
• Coach and mentor new and existing Collections Specialists providing ongoing support and guidance
• Continuously evaluate and improve training programs based on feedback and industry best practices
• Stay uptodate on the latest trends and regulations in the collections industry
• Collaborate with other departments (e.g. HR Operations) to ensure alignment of training programs with business goals

The Ideal Candidate

• Bachelors degree in Human Resources Business Administration Training & Development or a related field (preferred)
• Minimum 5 years of experience in training and development ideally within the collections industry
• Proven track record of designing and delivering effective training programs
• Excellent facilitation and communication skills
• Strong instructional design and adult learning principles
• Ability to develop engaging and interactive training materials
• Experience with eLearning platforms a plus
• Indepth knowledge of the collections industry and relevant regulations (a plus)
• Passion for developing and empowering others
• Strong analytical and problemsolving skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team

Remote Work :

No