Back Office Representative with French

Responsibilities:

• Being part of the processing team on insurance policies for a French client;
• Receiving and assessing claims according to defined procedures routines (mainly back office activities but possibility to take incoming calls from clients in front office upon business need);
• Receiving and logging all emails / web / phone calls and ensuring proper documentation;
• Verifying documentation and customer information in data capture tools and when needed transferring claim tickets to responsible party for resolution;
• Following Reminder procedure to ensure claim assessment;
• Managing claims tickets assigned in expected SLA;
• Managing procedures in defined timelines.

Requirements:

• Fluent in French (B1/B2) and at least Upper Intermediate English;
• Ready to work back office 80% and 20% in contact center when needed;
• Insurance background is a plus;
• BPO background is a plus;
• Customer Interaction Handling;
• ProblemSolving Escalation Management;
• Data Quality;
• Operational Excellence;
• Service Level Agreement handling;
• Attitude to work according to defined procedures and routines escalating any discrepancy or missing instruction.