Being part of the processing team on insurance policies for a French client;
Receiving and assessing claims according to defined procedures routines (mainly back office activities but possibility to take incoming calls from clients in front office upon business need);
Receiving and logging all emails / web / phone calls and ensuring proper documentation;
Verifying documentation and customer information in data capture tools and when needed transferring claim tickets to responsible party for resolution;
Following Reminder procedure to ensure claim assessment;
Managing claims tickets assigned in expected SLA;
Managing procedures in defined timelines.
Requirements:
Fluent in French (B1/B2) and at least Upper Intermediate English;
Ready to work back office 80% and 20% in contact center when needed;
Insurance background is a plus;
BPO background is a plus;
Customer Interaction Handling;
ProblemSolving Escalation Management;
Data Quality;
Operational Excellence;
Service Level Agreement handling;
Attitude to work according to defined procedures and routines escalating any discrepancy or missing instruction.
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