User Support Specialist

Hours: Monday Friday 8:30am 5:00pm

Must be able to obtain a clearance.

US Citizenship is required

Qualifications:

• Experience providing direct enduser support for the applications being supported including both telephone support and onsite assistance to users.
  
• Certain applications may require certification by the software provider.
  
• Prior teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications strongly preferred.
  
• Must have handson familiarity with the network telecommunications and operating systems environment of the applications being supported.
  
• Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Governments word processing spreadsheet and email systems.
  
• Excellent oral and written communications skills required.
  
• Pleasant telephone manner important.
  
• Undergraduate degree valued.
  
  

Job Duties:

• Assists the IT Staff in performing a variety of tasks associated with the daytoday operations and administration of IT systems within the office.
  
• Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
  
• Assists users with various IT related troubles.
  
• Assists in the configuration installation and maintain USAO hardware and software.
  
• Properly maintains and controls assigned telecommunication systems using knowledge of transmission broadcasting switching control and operation of telecommunications systems.
  
• Administering user accounts.
  
• Monitors compliance and maintains assigned information systems security procedures in accordance with internal agency and Federal information security regulations and policies.
  
• Actively using trouble tickets to follow issues.
  
• Tracking IT equipment.
  
• Assists with Personal Identity Verification cards (PIV) activations updates and other issues.
  
• Training district users.
  
• Assist in the planning and delivery of customer support services at the point of computer user/specialist interface including installation configuration troubleshooting customer assistance and/or training.
  
  

Period:

Base Period September 1 2024 through May 31 2025

Option Year 1 June 1 2025 through May 31 2026

Option Year 2 June 1 2026 through May 31 2027