Technical Support Desktop Support 2
Technical Support Desktop Support 2
Posted on :
06-10-2024
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Job Description
Technical Support 2/Desktop Support
Roanoke/Salem VA
912 Months Contract with extension
*Candidates local to the Roanoke/Salem VA area required
*Candidate will be required to work ONSITE daily MF 85pm NO exceptions working with end users within the assigned district
*The contract to be extended annually beyond June 30 2025 likely for 612 months
*MUST possess a valid drivers license and have a clear driving history will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
*Candidate will be required to work ONSITE daily MF 85pm NO exceptions working with end users within the assigned district
*The contract to be extended annually beyond June 30 2025 likely for 612 months
*MUST possess a valid drivers license and have a clear driving history will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a customer first attitude.
- Position is responsible for agencyspecific end user support throughout Salem District VDOT.
- Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Employment Type
Full Time
Key Skills
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