GA - DBHDD - Technical Support Specialist
GA - DBHDD - Technical Support Specialist
Posted on :
06-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state business and economic development public safety Learning law justice health education Corrections transportation IT Social Services and culture. It also supplies information on government services and current job openings.
Position: GA DBHDD Technical Support Specialist
Location: Atlanta Georgia 30334
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
Objectives of this role
- Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
- Handle businesscritical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies hardware and software
- Serve as the subjectmatter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.
Responsibilities
- Install configure and support workstation software hardware printers and phones
- Analyse staff needs identify vulnerabilities and boost efficiency and accuracy
- Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware and provide technical support when needed
Required skills and qualifications
- Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
- Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
- Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge along with the ability to troubleshoot network issues from the command line.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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