Customer Support Agent North America

We are looking for a Support Agent based in North America to join our team!

Spiideo is the leading provider of automatic cloudbased solutions for video analysis and streaming of sports. With an entirely new way of recording sharing and analyzing sports performance and producing sports for streaming Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance simplicity and accessibility. Today Spiideo is used by hundreds of organizations globally including some of the worlds largest and most wellknown professional and collegiate teams. Our customers can typically be found in team sports like soccer basketball ice hockey field hockey futsal lacrosse etc.

ABOUT THE ROLE

We are now looking to expand the Spiideo team further with the addition of a Support Agent based remotely in North America. In this role you will report directly to Director of Customer Support.

Responsibilities & opportunities:

• Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements
• Escalating incidents to our Operations team
• Create tutorials articles and user manuals for our help center
• Be the first point of contact and advocate of our customers across all products
• Investigate and replicate bugs or test new features
• Collect feedback and channel back to our product team for improvements
• Share our passion for professional sport and delivering the best service possible

What we are looking for:

• Experience working in customer service of a SaaS company or similar industry or experience working in elite sports video analysis and want to learn how support works from the other perspective
• Love helping clients and solving problems
• Excited to be working in a fastpaced environment including the option to work on weekends and shifts
• Strong communication skills in English (read speak write)
• The ability to work independently and stay on top of things
• Love sports!

What we can offer:

• A fun skilled & highly motivated team with experience from worldleading companies
• A work environment where you use the latest modern technologies & tools
• Working with the biggest teams in sports from all over the world
• A fastgrowing sports tech company with a global footprint
• A place where we prioritize selflearning through regular feedback tools or whatever you need to accelerate your skills & career
• Opportunities to shape your own career development. The more responsibility you want the more you will get
• Global company retreat every year

Location: Remote position in North America. Will report to Director of Customer Support based in Malm Sweden.