Position: Customer Support Advisor
Location: Catalonia Spain hybrid / remote
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
- Care for customer satisfaction making sure that you are going the extra mile with each and every contact.
- Make sure that our drivers and passengers feel supported in all matters ensuring a timely response to assist with any of their questions or concerns.
- Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
- Follow internal processes and systems to resolve customer issues taking the recommended next best actions.
- Demonstrate a full understanding of our client and brand values.
REQUIREMENTS:
- Fluent level of both written & spoken German (native level)
- Able to communicate clearly and effectively in written and spoken English.
- Experience in the customer service industry and ideally in a Contact Centre environment.
- Be patient and empathic as youll be supporting a paratransit service.
- Autonomous and fast learner to provide effective support and to be proactive with a cando attitude.
- Solutionoriented to provide the correct and best outcome for the customer.
- Be passionate about giving a great customer experience & have the ability to connect with customers build rapport and show empathy.
- Well organized and able to prioritize the workload with the ability to work under pressure and to calm even in stressful situations.
OFFER
- Full Time (39 hours per week) rotating schedule Monday Sunday to 7 am to 4 pm 5 days/week (rotative weekends two weekends off per month guaranteed).
- Fully Paid Training that optimally prepares you for your job 4 weeks duration (officebased).
- 24 holiday days per year on a fulltime basis.
- Bestinclass people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
- Employee Assistance Program Free confidential and impartial guidance and support.
- Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organization.
- Option to sign up for Discounted Private Health Insurance.
- Access to specialized LinkedIn training courses.