Telecaller WFHEdtech

Overview

Key Responsibilities

• Make outbound calls to prospective customers to explain our offerings
• Persuade potential clients to enroll in our educational programs
• Handle inbound calls from interested individuals and provide detailed information about our courses
• Follow up with leads and set appointments for further discussions
• Maintain a database of potential and existing clients
• Meet or exceed targets for lead generation and customer conversion
• Provide excellent customer service and address any queries or concerns
• Collaborate with the sales team to ensure a smooth transition of leads
• Keep abreast of product knowledge and updates to effectively pitch our programs
• Document all call information in the CRM system accurately

Required Qualifications

• Proven work experience as a Telecaller or similar customer service role
• Excellent verbal communication and interpersonal skills
• Ability to engage and persuade with a positive attitude
• Active listening skills to understand customer needs and concerns
• Solid understanding of sales techniques and pipeline management
• Strong multitasking and time management abilities
• Good knowledge of relevant computer programs and CRM software
• High school diploma or equivalent; degree in Marketing or relevant field is a plus
• Ability to work remotely and independently with minimal supervision
• Experience in the Edtech industry is preferred but not mandatory

communication,persuasion,active listening,sales,customer service,sales & marketing,business development