Relocate to Malta D365 CE Lead Functional Consultant ConsultingBig 4

Requirements

• Confident in abilities and can demonstrate this in front of the client
• Works independently as well as in a team environment
• Acts with professional demeanour
• Manages time and multiple tasks accordingly
• Thinks clearly and calmly under pressure
• Solves complex problems with creative solutions
• Places emphasis on client satisfaction
• Desires to constantly assess and incorporate new technologies and software into their skillset
• Promotes the Values of our company
• Good communication skills
• A University graduate with relevant degree within a computing or business discipline;
• Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable;
• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
• Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must;
• At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service;
• Strong exposure to presales;
• Conducting interviews to hire talent;
• Mentoring juniors;
• Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI);
• Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions;
• Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
• Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes
• A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals;
• A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution;
• Experience of consultancy roles in software delivery
• Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies;
• Adept at Business Requirement Analysis;
• The ability to see the greater picture and suggest solutions both within and outside the current implementation;
• Project documentation experience especially for work packages to be implemented by offshore teams;
• Business process mapping, modelling and documentation knowledge.
  
  

Responsibilities

• Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams;
• Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables;
• Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client’s requirements;
• Leading the solution on a work stream, making design decisions and creating solution documentation;
• Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation;
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
• Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on time and on budget;
• Contribute to activities as required including building demo and proof of concept solutions for various client presentations;
• Work on the creation of Dynamics 365 solutions and industry templates;
• Meet and exceed customer expectations of business knowledge, skills and behaviour;
• Identify business/project/support risks and mitigate or communicate as necessary;
• Communicate progress updates to relevant parties both formally and informally;
• Support practice development activities such as defining and configuring industry specific solutions;
• A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management
• In all activities, ensure timely completion of internal processes and mandatory training;
• Work on own initiative and with minimal support if needed;
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team;
• Always represent our client’s Microsoft Business Solutions team in a professional and positive manner.
• Have awareness of product roadmap and the content of future releases of D365FO
• Demonstrate awareness around upselling and company capabilities
• The Employee is required to follow our clients Information Security Policies (ISP and ISMP) at all times