Croatian and Slovenian Language Customer Support Specialist

• Respond to customer calls and emails regarding electronic equipment
• Ensure customer satisfaction and provide professional technical support
• Handle customer complaints and provide appropriate solutions within time limits
• Reassign issues to other departments or senior representatives when necessary
• Keep records of customer interactions and complaints as per internal procedures
• Stay uptodate with procedures guides and product manuals

• Based in or willing to move to Romania
• Fluent in Croatian and Slovenian (oral and written); additional languages like Macedonian are a plus
• Fluent in English (B2 level)
• Proficient with Microsoft Office
• Strong working capacity with office tools
• Ability to meet tight deadlines independently and as a team player
• Experience in customeroriented roles is an advantage
• Academic degree is an advantage

• Competitive remuneration package
• Dynamic multilingual and multicultural team
• Relocation support and accommodation
• Private medical insurance
• Meal tickets
• Performance bonus
• Guidance and tools to reach full potential

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