Customer Service Representative Bilingual ArabicEnglish

What you will do in this role:

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Review customer requests and expectations and respond to them according to their needs and situations
• Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience
• Develop your tech skills and learn how to use software solutions that improve people’s lives
• Have the opportunity to work from home (if you live outside the Barcelona metropolitan area)
• Champion better brand experiences for our customers and clients
  

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix + Webhelp is a great match if you:

• Are proficient or bilingual in Arabic and English
• Are proactive, self-motivated, and solution-oriented
• Can work rotating and weekend shifts
  

It will be a plus if you:

• Have previous experience in Customer Service or Sales
• Know how to work with helpdesk systems
  

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you:

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time or part-time indefinite contracts (negotiable depending on your experience and our clients’ needs)
• Competitive salary and performance bonus opportunities
• Central location in Amman
• Full paid training on the company and the project you’ll be working on
• Career development programs, digital learning courses
  

Reimagine the best version of you!

We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.