Business Analyst
Business Analyst
نُشرت في :
31-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
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أرسل الوظائف
الوصف الوظيفي
Business Analyst
Must be onsite 4 days/week at Cork
We need to get a business analyst with domain experience in manufacturing/supply chain very good communications ability to work with business stakeholders independently On technical side good in SQl reporting tools like Tableau.
D Biz s
High caliber
Good in understanding dynamics of org
Business context
Less SOP driven but more smart figure out what needs to be done
510 talented people
Communications
BA/Incident management kind of people
The role of the Support Analyst is to identify triage assess and drive to resolve issues impacting Apple Operations. In addition the role will require to identify recurring themes of noncritical issues and prevent them from becoming points of failure. The role will eventually evolve into identifying areas of improvement opportunities for automation to streamline fulfillment operational processes.
Role Requirements;
Management of high priority tickets impacting Apple Operations
Identification of priority tickets impacting Apple Operations using queries autoalerts dashboards Slack messages etc
Ensuring all tickets have the correct priority have the most recent accurate information for teams to identify root cause
Timely triage and RCA of the aforementioned tickets in collaboration with RAD IS&T and Operations business teams via synchronous and asynchronous communication this will include elimination of data setup environment setup and pipeline issues as root causes prior to pulling in logic experts.
Identification and implementation of technical solutions to priority issues
Coordination and support of business recovery activities in collaboration with Operations business teams
Effective and clear communication through all phases of ticket management
Ensuring tickets are thoroughly documented to a high quality on the Biz Ops dashboard
Analytics
Preparation of ticket trending metrics and analytics for Quarterly Business Reviews
Collaboration with IS&T and business teams to document trend root causes and proactive preventative steps (via ticket review meetings)
Preparation of all required keynotes raw data etc for Quarterly Business Reviews
Preparation of weekly and monthly KPIs
Knowledge Management
Business processes knowledge and solutions documentation
Data setup process for Master and Control data
Ensure newly deployed capabilities are handed over to the Biz Ops org including collection of process flows system flows business owners IS&T owner and BPR owners
Identify and communicate impact of new unrelated BHUs on fulfillment decision engines with respect to master data testing and scale
Technical Skills
Languages Understanding of below languages
Development language Java/Python
Database
Oracle / MySQL
Also basic Linux skills would be handy.
Additional skills: Supply chain Management
IT support, manufacturing
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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