NOC Admin

Job Title: NOC Admin

Location: Houston Texas (Onsite)

Experience: 510 years

$90k/pa range.

GC & USC Only

Responsibilities:

Provide L2 support for Compute Windows Linux Storage (Nimble Isilon) Backups (Acronis) and Network Data.
Monitor and manage infrastructures using SolarWinds and other monitoring tools.
Handle incidents and service requests using ticketing tools like Service Now.
Participate in corporate initiatives such as Shift Left and Automation.
Ensure the smooth functioning of cloud and infrastructure systems.
Work with international clients providing them with topnotch service and support.
Adhere to and promote ITIL processes within the team.
Be flexible with shift timings to ensure roundtheclock support.
Foster a proactive approach to identify risks and prevent issues before they occur.

Requirements:

510 years of experience in NOC Administration.
Strong technical knowledge of Compute Windows Linux Storage (Nimble Isilon) Backups (Acronis) and Network Data.
Experience with Service Now or similar ticketing tool.
Experience with SolarWinds or similar monitoring tool.
Excellent written verbal and email communication skills.
Experience working with international clients particularly in the US
Basic knowledge of ITIL Processes; ITIL certification is preferable.
Experience in a command center operations team.
Flexibility with shift timings.
A team player attitude with the ability to work independently when needed.
Strong problemsolving skills and the ability to work under pressure.

Skills

EUCNetwork Support

Network Operations Engineer

Compute tools