Senior Specialist Operations - DMC Leisure Travel
Senior Specialist Operations - DMC Leisure Travel
Posted on :
02-07-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
02-07-2024
Job Description
We are seeking a highly skilled and experienced Senior Specialist Operations to join our team. The ideal candidate will have at least 5 years of experience in group operations at a Destination Management Company (DMC). This role involves managing all aspects of tour operations ensuring high service levels and maintaining strong relationships with suppliers and clients.
Key Responsibilities:
Qualifications and Skills:
Experience:
Key Responsibilities:
- Understanding and operating company quoting systems and other travelrelated programs.
- Have good product knowledge and sound geographical knowledge of Southern and East Africa.
- Time management: ability to prioritize plan and meet deadlines.
- Effective communication internally as well as externally.
- Be professional and offer high service levels at all times.
- Ability to handle pressure and volume multitasking.
- Emergency phone duty.
- Obtain and where possible negotiate rates.
- Ensure these rates are sent to be loaded in the operating system.
- Use preferred suppliers.
- Ensure get to visit the preferred suppliers and get to know the products.
- Put in place and manage provisional bookings.
- Run all aspects of tours within budget.
- Make sure provisional bookings (hotels guides coaches activities etc.) are in place and that the suppliers booked fit in the quote.
- Try reasonably to increase margin without cutting quality and standard.
- Brief guides and make sure they fit the quality of the tour.
- Produce guide manuals and ensure a smooth operation of the tour.
- Ensure agent's information and tour information correspond.
- Assist with the handling of complaints by gathering feedback from suppliers guides etc.
- Be on constant lookout for new venues and activities advise team & rest of office.
- Take responsibility for all aspects of tours being run.
- Doing necessary admin in order for the Accounts department to do their part on your tours.
- Meet given targets.
- Proofreading marketing materials sent by the agent for promotion of the tour.
- Doublecheck guides booked for the tour.
- Any other reasonable workrelated assignments being given to you by your direct or another manager.
- Assist with management and training of junior consultants.
Qualifications and Skills:
- Strong product knowledge and geographical knowledge of Southern and East Africa.
- Excellent time management and organizational skills.
- Effective communication skills both internally and externally.
- Professional demeanor with high service levels.
- Ability to handle pressure and multitask.
- Strong negotiation skills.
- Familiarity with travelrelated programs and quoting systems.
- Ability to manage provisional bookings and run tours within budget.
- Strong problemsolving skills and attention to detail.
- Ability to train and manage junior consultants.
Experience:
- Minimum of 5 years of experience in group operations at a DMC.
Employment Type
Full Time
Key Skills
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