Were partnering with a leading Outsourcing/BPO consultancy to find a talented Germanspeaking Customer Support Representative to join their team in Romania! This is a fully remote position allowing you to work from the comfort of your home.
Tasks
- Provide exceptional customer service to users of an ecommerce platform through various channels (chat voice email messages contact forms).
- Assist customers with inquiries requests and orders by accurately entering data into support tools.
- Resolve customer issues and support online orders in a timely and efficient manner.
- Maintain a professional and positive demeanor while building rapport with each customer.
- Stay updated on product knowledge and company/client policies.
- Identify and escalate potential customer issues according to established procedures.
- Achieve key performance indicators (KPIs) while maintaining highquality service.
- Contribute to improved customer service and KPI goals through additional tasks.
Requirements
- C1 or higher proficiency in German (both spoken and written)
- B1 or higher proficiency in English (fluent)
- At least 6 months of experience in German voice support ideally in customer service contact center or BPO environment
- Must be currently based in Romania
- Excellent communication and interpersonal skills (written and oral)
- Customerfocused with a friendly and professional approach able to understand customer concerns
- Ability to thrive in a fastpaced environment
- High emotional intelligence and strong soft skills to serve a variety of customers
- Excellent problemsolving and comprehension skills
- Techsavvy with experience and knowledge of MS Office applications
- Experience working in a multisystem environment
Benefits
- Competitive salary and benefits package based on your experience and skills
- Flexible work schedule: Monday to Sunday (18x7) with weekly rotating shifts between 6 AM and 12 AM (8 hours per day 5 days per week)
- Work as part of a dynamic supportive and friendly team environment
- Opportunities for professional development and growth
- Permanent employment contract
- Paid vacation time with bonus
- Family event bonuses (childbirth death)
- Private health insurance
- Personal time off (increases with seniority)
- Meal allowance
- Sports benefits
- Tickets for Childrens and Womens Day events
- Increased holiday balance based on loyalty
- And many more!
Ready to Join Our Team
If youre a passionate customer service professional with a strong work ethic and fluency in German we encourage you to apply!