Online Chat Support Manager

As the Online Chat Support Manager at Qatar Aluminum Limited, located in Doha, QA, you will be responsible for overseeing and managing the online chat support team, serving as the primary point of contact for customers seeking assistance through live chat. This role is part-time, requiring a mid-to-senior level of experience with a minimum of 8 years in a similar role. Responsibilities: - Manage and supervise a team of online chat support agents, ensuring they provide efficient and effective customer service - Develop and implement strategies to optimize the online chat support system and improve response times - Monitor chat interactions to ensure quality and adherence to company policies - Provide training and guidance to chat support agents to enhance their performance - Collaborate with other departments to address customer issues and provide timely solutions - Generate reports on chat support performance metrics and present findings to upper management - Stay informed about industry trends and best practices in online customer support Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in managing online chat support teams - Strong communication and interpersonal skills - Independent and adaptable with the ability to work in a fast-paced environment - Strategic planning and project management skills - Proficiency in Microsoft Office and chat support software - Excellent problem-solving abilities and customer service orientation Benefits: - Dental insurance - Visa sponsorship - Profit sharing Working Environment: At Qatar Aluminum Limited, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative atmosphere where employees can thrive and succeed.