Program Manager Program Director

Program Manager / Program Director

Location: Portland OR

Provide program management leadership identify & pursue opportunities and develop growth plans to provide worldclass services to our customers. Develop a deep understanding of customer priorities challenges and initiatives to positively move towards becoming their trusted advisor and carefully manage highpriority escalations with customers.

Responsibilities

Overall Incharge of the program with direct responsibility of client management program profitability/growth requirements onsite team management and quality control

Be the single point of contact for Tavant for the customer and provide thought leadership and daytoday engagement for the client.

Build a strong relationship with customer and assist program steering committee

Recommends strategies policies and procedures by evaluating requirements; identifying problems; evaluating trends

Develop & review project schedules and monitors project / program plan ensuring progress is within expected guidelines ontime and within planned budget

Establish and maintain processes to manage scope risk and issues throughout the project lifecycle

Establish and maintain project communications. Identify track monitor and communicate projectrelated issues escalations scope changes variances and contingencies arising during program/ project implementation.

Set project quality and performance standards for all deliverables

Build and develop a strong onsite team and drive knowledge sharing and learning from project experiences

Ensure key projectwide roles and responsibilities are defined

Maintain team by recruiting selecting orienting and training employees; maintaining a safe and secure work environment; developing personal growth opportunities

Maintain organizations effectiveness and efficiency by defining delivering and supporting strategic plans for implementing Tavant projects

Maintains quality service by establishing and enforcing Tavant standards

Actively participate in project sizing and resource requirements

Preferred Experience

Minimum of 15 years of IT Program Management experience overseeing IT programs

Demonstrated ability to manage complex tasks and teams; demonstrated ability to coordinate customers individuals and groups to meet performance baselines

Proven experience managing a program with 25 or more individuals

Must work well in a fastpaced demanding environment

Must be a detailoriented selfstarter with minimal supervision

Strong customer communication skills (interpersonal/oral/written) with an ability to communicate complex technical concepts and translate into nontechnical business solutions

Qualifications

Bachelors degree in engineering or management information systems or related from an accredited institution; three 10 years of Program Management experience

Current Project Management Professional (PMP) Certificate.