Were partnering with a leading BPO consultancy to find a talented Multilingual speaking Customer Support Agent to join their team in Riga Latvia! This onsite position offers the opportunity to work directly with customers of a payment platform providing exceptional support across multiple channels.
Tasks
- Assist customers using a payment platform by resolving inquiries via phone chat and email.
- Document case resolutions within the companys contact center tool based on customer interactions.
- Ensure all customer issues are resolved efficiently within established timeframes.
- Escalate urgent matters to team leads according to client specifications.
- Work independently and collaboratively with colleagues to deliver a seamless customer experience.
- Maintain clear communication with both internal and external contacts.
- Consistently achieve and exceed quality standards on all interactions.
- Follow the assigned work schedule and arrive promptly for shifts.
- Manage customer contacts while meeting project performance targets for response time call handling time and resolution rates.
- Participate in training programs to continuously develop your skills and knowledge.
Requirements
- C1 proficiency in Polish German Swedish Finnish German Dutch Danish or Norwegian (both spoken and written)
- B1 fluency in English (both spoken and written)
- Previous customer service experience in an outsourced environment (a plus)
- Willingness to relocate to Riga or already residing there
- EU citizenship or a valid Latvian work permit
- Computer literacy with a minimum typing speed of 50 wpm and 90% accuracy
- Positive friendly selfmotivated with a strong team mentality
- Serviceoriented with a focus on problemsolving
- Ability to work flexible shifts (including parttime within legal limits) and adapt to changing priorities
- Clean background check required (no criminal record)
Benefits
- Comprehensive training program to launch your career in customer support
- Scheduled work hours: Monday to Friday 10:00 AM to 6:00 PM
- Relocation assistance for those moving to Riga
- Dynamic and diverse work environment in a modern office space
- Opportunities for professional and personal development
- Engaging teambuilding activities
Ready to Make a Difference
If youre a passionate problemsolver with a knack for exceptional customer service and fluency in Danish we encourage you to apply!