German Team Leader Position In Vibrant Riga
German Team Leader Position In Vibrant Riga
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Job Description
Exciting Opportunity: Team Leader (German) in Vibrant Riga!
Position: Team Leader (German)
Location: Riga Latvia (Onsite)
Employment Type: Fulltime
Are you ready to take the lead in a dynamic environment where your leadership skills can shine Join us as a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heights!
Your Mission:
Inspire & Mentor: Motivate and develop your team in a fastpaced everchanging landscape. Your guidance will be pivotal!
Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecardsyour teams success is your success!
Target Achiever: Meet and surpass key metrics such as shrinkage productivity and attritionlets celebrate those wins together!
Proactive Management: Identify dips in performance early and implement effective reinforcement plans to keep your team thriving.
Communicate Effectively: Maintain strong consistent communication with internal and external partnersyour voice matters!
Daily Operations: Oversee and delegate daily tasks ensuring seamless delivery aligned with customer KPIs.
Process Improvement: Dive deep into processes and SOPs bringing fresh ideas for efficiency and excellence.
Team Engagement: Conduct energizing team huddles to share updates feedback and key focusescreate a culture of collaboration!
Client Solutions: Tackle client queries and complaints headon working across departments to resolve complex issues swiftly.
Mentorship Excellence: Provide coaching on process and quality and conduct audits to ensure topnotch service.
Analytics & Reporting: Perform root cause analyses and create actionable plans to boost team performance.
Training Support: Identify training needs and facilitate coaching to unlock your teams full potential.
Collaboration: Work alongside recruitment training quality HR and workforce teams to enhance agent performance.
Ad Hoc Tasks: Step in with additional tasks to elevate service quality and improve KPIs.
Who You Are:
Language Skills: German (C1) and solid English (B1) for effective communication.
People Management: Proven experience leading teams with outstanding interpersonal skills.
TechSavvy: Comfortable with MS Office (Word Excel PowerPoint) and typing 50 wpm with 90% accuracy.
Analytical Thinker: Strong problemsolving skills and a knack for creative initiatives.
Customer Support Guru: Experience in customer support with handson skills in live chat and social media.
SelfMotivated Leader: A proactive achiever who can juggle multiple assignments with ease.
What We Offer:
Dynamic Work Environment: Enjoy a diverse and modern workspace that fosters creativity and collaboration.
Career Growth: Opportunities for personal and professional developmentyour journey starts here!
Flexible Shifts: Work within operational hours from 7 AM to 11 PM Monday to Sunday (40 hours per week).
Ready to inspire and lead Apply now to be part of our exciting journey in Riga! Together well make a difference and achieve greatness!
Remote Work :
No
Employment Type
Full Time
