Trainer
Trainer
Posted on :
24-09-2024
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Job Description
Position: Trainer (Norwegian)
Location: Riga Latvia (onsite)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Plan develop and facilitate internal training for new and existing personnel.
- Provide support to the training manager in establishing measuring and monitoring key training metrics
- Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainees progress and overall performance during training
- Provide constructive coaching and feedback to associates
- Training effectively and efficiently
- Design and evaluate training and performance interventions (pre and post training assessment)
- Identify performance gaps causes of performance gaps and provide solutions to the training and production teams
- Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
- Publish daily / weekly / monthly reports to stakeholders
- Maintain historical data for the associates trained
REQUIREMENTS:
- Near native Norwegian (C1) fluent English skills (B2 or better) in writing and speaking to understand documentation and log accurately in the client systems
- Good communication skills
- Capable to work flexibly in a team environment driven by the motto that Together Everyone Achieves More
- Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage)
- Excellent written and verbal communication skills
- Must possess good presentation skills
- Excellent Organizational and planning skills
- Good understanding of Group Dynamics (diversity)
- Experience in MSOffice applications like Word/Excel/PowerPoint
- Analytic and Results Oriented
- Strong experience in presentation skills
- Experience in Customer Support/Customer Relationship/Customer Service
- 2 Years experience as trainer in customer service environment
- At least 1 year of working experience in a fintech banking or a related field is required for this position.
OFFER:
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Shifts within the line operating hours 07:30 AM 12:30 AM from Monday to Sunday. 40 hours a week
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- 2000 EUR 2000 EUR
- From outside Latvia joining bonus of 1000 gross as a onetime payment in lieu of a relocation bonus paid out with their first payroll 4 weeks accomodation on arrival
Remote Work :
No
Employment Type
Full Time
Key Skills
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