Norwegian Team Leader Wanted In Riga
Norwegian Team Leader Wanted In Riga
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join Our Team as a Team Leader (Norwegian) in Riga!
Position: Team Leader (Norwegian)
Location: Riga Latvia (Onsite)
Employment Type: Fulltime
Are you ready to take on a leadership role in a dynamic environment We are looking for a passionate Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga!
What You will Do:
Motivate & Mentor: Inspire and develop team members in a fastpaced setting fostering their growth and success.
Performance Management: Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards.
Strategic Oversight: Manage productivity shrinkage and attrition targets while proactively addressing performance dips with effective reinforcement plans.
Communication Excellence: Maintain consistent and effective communication with internal and external contacts.
Daily Operations: Manage daily workloads ensuring alignment with customer KPIs and coordinating team activities.
Process Improvement: Deeply understand team processes and SOPs continually seeking improvements and efficiencies.
Engagement: Conduct team huddles to discuss updates feedback and key focus points.
Client Support: Address and resolve client queries across various lines of business collaborating with other departments for complex issues.
Coaching & Training: Identify training needs and provide necessary coaching to enhance team performance.
Analytics & Reporting: Conduct root cause analysis to identify key issues creating actionable plans for improvement.
Adherence to Standards: Ensure compliance with company policies confidentiality guidelines and data protection legislation.
Who Were Looking For:
Language Proficiency: Norwegian (C1) and manageable English skills (B1) for effective documentation.
People Management: Proven experience in managing teams and excellent people skills.
TechSavvy: Proficient in MS Office (Word Excel PowerPoint) and able to type at least 50 wpm with 90% accuracy.
Analytical Mindset: Strong problemsolving capabilities and the ability to drive initiatives creatively.
Customer Support Experience: Background in customer service or support with handson experience in live chat and social media.
SelfMotivated Leader: A proactive achiever who can manage multiple assignments effectively.
What We Offer:
Dynamic Work Environment: Enjoy a diverse and modern workplace.
Personal & Professional Development: Opportunities for growth and training to enhance your career.
Excited to lead a passionate team and make a difference Apply now to join us in Riga and take your career to the next level! Your journey begins here!
Remote Work :
No
Employment Type
Full Time
