IT Help Desk Technician

IT Help Desk Technician in a services company. Applicants must have working knowledge in the areas of PC maintenance and practical IT/help desk/network support. Good customer service skills are required.

NOTE: This job can be done almost 100% WorkFromHome. All necessary equipment will be provided upon hire.

Job Description:

• PC Support manage PC maintenance and helpdesk related tasks
• Customer Service answer phones assist customers open service orders
• Net Admin manage Server administration and network/security support tasks

• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Performing work in this jobs occupational field requires the application of advanced professional disciplines requiring a minimum 2 years of experience and extensive applied use of related concepts practices and methods.

Experience:

• The primary or most necessary skills required for this job are leadership strong people and project management and organizational skills.
• Other important skills include excellent written and oral communication analytical interpersonal and computer skills.
• Proficient with all Microsoft Products including Word Excel O365.
• Knowledge with Azure Cloud Computing a plus.
• Solid understanding of computers networks and software.
• High attention to Detail.
• Ability to work in a fast paced highpressure environment.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Training bonus opportunities

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 2 years (Preferred)
• IT Support: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Microsoft Windows Server: 2 years (Preferred)

Work Location: Remote USA Only

Remote Work :

No