Customer Care Representative

Responsibilities:

• Manage large amounts of incoming calls
  
• Generate sales leads
  
• Identify and assess customers needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and call handling quotas
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions process customer accounts and file documents.
  

Requirements:

• Minimum academic qualification of a BSc/ equivalent in any field
  
• Must have completed NYSC
  
• Experience in customer service
  

Skills:

• Ability to multitask and stay organized.
  
• A critical thinker and problem solver
  
• A good team player.
  
• Computer literate.
  
• High attention to details
  
• A friendly and professional demeanor
  
• High level of creativity
  
• An effective communicator and must possess
  
• Good interpersonal relationship skills.