German-Speaking Customer Support Specialist for German Bank in beautiful Lisbon Portugal

GermanSpeaking Customer Support Specialist for German Bank in beautiful Lisbon Portugal

• Unmatched Relocation and accommodation support
• International Office
• Vibrant and warm cultural hub

Thinking of swapping the expense and cold of Germany for the affordable Mediterranean climate of Portugal Do you have a consistently customeroriented communication style and a solutionoriented and independent way of working Being the first point of contact for customers comes naturally to you This job offers you the opportunity to represent a major German bank and take care of all customer matters whilst soaking up the sun and vibrant culture of beautiful Portugal.

We are currently looking for Germanspeaking customer advisors who are ready to kickstart their careers in the picturesque city of Porto in northern Portugal.

Tasks

Job Responsibilities:

• Serviceoriented inbound
• Answering customer questions and executing orders in the first contact around the entire Service Retail
• Assist with phone banking ID and TPIN & Postbank app setup.
• Card blocking/unblocking/exchange
• Recording of phishing cases
• Acceptance of payment transaction orders
• Product information
• Recording of complaints

Requirements

Profile:

• Good linguistic expression in German (no slang proper articles an understandable accent is allowed).
• Active listening
• Good needs assessment
• Enjoy customer service
• Willingness to solve even difficult cases in the first contact
• Resistance to stress

Benefits

Our Offer:

• 1550 EUR Gross per month Benefits
• Service hours initially are Monday Saturday 8am 5pm
• Career opportunities within an internationally established company.
• Relocation support.
• Training and onboarding phase.

**All applicants must have an EU passport or valid residence permit.

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