Assistant Reservations Manager

The Role:

• Ensure a professional, friendly and courteous service to all guests;
  
• Work varying shifts 5 days per week
  
• Ensure that the switchboard operation is delivered in an efficient and professional manner at all
  
• In the absence of the Reservations Manager, being the first point of call for the Reservations Department and for team
  
• Promote the facilities and services on offer by the resort
  
• Ensuring that service is delivered in accordance with agreed standards
  
• Ensure that bookings for the outlets are accurately taken using the relevant system;
  
• Ensure that all information is communicated to the relevant party(parties) in a timely manner;
  
• To assist in the training and development of team members
  

The ideal candidate will have:

• Min of 2 years experience in a similar role;
  
• Excellent Communication (written and oral) and Interpersonal skills;
  
• Computer literacy with proficiency in Microsoft essential;
  
• Exceptional Guest Care and superb attention to detail;
  
• The ability to complete projects/task within agreed timeframe;
  
• Opera Fidelio and knowledge of channel management/revenue management tools a distinct advantage;
  
• Ability to lead the team in the absence of the Reservation Manager/when
  

Benefits include:

• Hotels & Resorts Employee, Family and Friends Initiative
  
• Employee assistance program
  
• Discounted Leisure Centre Membership
  
• Paid Wedding Day Off
  
• Discounted Golf Membership and Green Fees
  
• Discounted at the Treatment Suites
  
• Meals on duty
  
• Uniform
  
• Personal Retirement Savings Account or PRSA
  
• Group Discount Scheme
  
• Discounts in local business
  
• Company Sick Pay scheme