Sales Support Lead generation

Customer support & sales executive JD

Bangalore, KA

Reshamandi Incorporated in May 2020 and based out of Bangalore, India, ReshaMandi is Indias first and largest B2B marketplace digitizing the natural silk supply ReshaMandi provides a full-stack digital ecosystem in the form of a super app, starting from farm to ;

You will be working with a team that has an audacious mission, crazy enthusiasm, and that almost always thinks outside the ;

We are looking for a Customer Service Executive who will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and

Media Coverage: Inc42, Forbes, The Hindu, Economic Times, YourStory, LiveMintRole

Contact : jobs

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In this role, you will work closely with the sales and marketing This is a target-driven role that will contribute to new business revenue for the

Requirements

Responsibilities:

• Supporting end customers via various communication channels including - emails, live chat, social media, and on
  

• Identify and assess customers needs to achieve
  

• Build sustainable relationships and trust with customers through open and interactive
  

• Provide accurate, valid, and complete information by using the right
  

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
  

• Keep records of customer interactions as per agreed communication guidelines and defined
  

• Conduct market research to identify selling possibilities and evaluate customer
  

• Set up meetings with potential clients and listen to their wishes and
  

• Create frequent reviews and reports with sales and financial
  

• Ensure stock availability for sales and
  

• Negotiate/close deals and handle complaints or
  

Required Skills:

• Excellent written and verbal communication skills
  

• Exemplary people and communications skills
  

• Proven experience as a sales executive or relevant role
  

• Fast learning speed and a passion for sales
  

• Self-motivated with a results-driven
  

• Minimum 4 years to 5 years of experience working as a Customer Support or Sales Executive, approachable, and a team player with a learning and forward-thinking mindset
  

• Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments
  

• Undergraduates can also apply to
  

• Willing to work 6 days a week
  

• Flexible on shift timings
  

• Rotational shifts with Rotational week offs
  

• Multi-lingual (English, Kannada, Hindi, Tamil, Telugu, Marathi)
  

Technical fluency

• Experience in using a CRM system to log calls, build contacts, and record information
  

• Experience in using tools such as Ozonetel, Ameyo, Freshdesk, Leadsquared, Onedirect, etc
  

Benefits

Why join Reshamandi?

• Everybody wants to start their career with the best company, our company is the fastest-growing company in the industry, and if you join it will be a great opportunity to grow in your career
  

• We have extra perks such as Free Medical insurance, Free food & Snacks, WFH*, and Incentives
  

Contact us at: jobs