Position : Customer Support Executive
Experience : 13 years
Salary : Depends Upon Experience
Location : Coimbatore
Job Description
We are looking for a Customer Support Executive to join our team in the technology industry. The ideal candidate will have 13 years of experience in customer support or a related field. The main responsibilities include providing excellent customer service resolving customer issues and maintaining customer satisfaction. The successful candidate will have strong communication skills problemsolving abilities and a customeroriented approach.
Responsibilities:
. Provide exceptional customer support via phone email and chat
. Resolve customer inquiries and issues in a timely and professional manner
. Maintain a high level of customer satisfaction and retention
. Collaborate with other teams to ensure customer needs are met
. Identify and escalate priority issues to the appropriate channels
. Keep accurate records of customer interactions and transactions
. Stay updated on product knowledge and company policies
Requirements:
13 years of experience in customer support or a related field
Excellent communication and interpersonal skills
Strong problemsolving abilities
Customeroriented approach
Ability to work well in a team
Proficiency in using customer support software and tools
- Proven work experience as a Data Processing Executive or similar role - Proficiency in data processing tools and software - Strong analytical and problem-solving skills - Excellent attention to detail - Good communication and collaboration abilities - Bachelor's degree in Computer Science, Information Technology, or related field If you meet the above requirements and are looking to join a dynamic team in the technology industry, we encourage you to apply.