Product Support Service Associate

Responsibilities:

• Responsible for availability of Middle East application services, both for Front and back office services.
• Ensure business application systems are developed, maintained,
• and supported in order to achieve efficient and effective delivery of services.
• Manage application configuration and upgrades, problem analysis and resolution for complex application problems, engaging vendors and L3 support teams as required.
• Manage application projects providing technical and project management input as required.
• Improve application functionality and performance and provide suggestions for system and business improvements.
• Manage relationships with vendors and outsourced suppliers for local applications.
• Develop procedures and documentation for application support and build application support model and documentation.
• Maintain the Application support team SLAs.
• System configuration, scripting and user admin according to application needs.