Product Designer (UX Designer)– Practitioner

Product Designer (UX Designer) Practitioner

100% remote

Ford Motor Company

Fulltime perm

Exp required ;: 5 to 7 years

The Workplace Tech Customer Experience Team leads the integration of employee technology across the enterprise to provide an exceptional technology experience at Ford Motor Company. We listen to employees to understand their technology experiences, design EPIC solutions that integrate tech services, and communicate and engage tech improvements across the company.

Utilizes User Centered Design Methodology and Design Thinking to work with customers/end-users, stakeholders, and team members to provide designs that meet business needs and are effective, efficient, and enjoyable.

Plans and conducts customer/end-user research (contextual inquiry, ethnographic interview, focus groups) to inform strategy, guide solution definition, and determine customer/end-user needs based on direct observation of people.

Plans and conducts usability testing, card sorting, and heuristic reviews to validate designs and/or user needs.

Produces HMI/UI sketches, visual designs, mock-ups, work flows, interactive prototypes, wireframes, style guides, journey maps and other artifacts to be used in the development process. + Defines, implements and measures success of lean experiments to improve the customer experience

Serves as an advocate for the customer/end-user, empathizing with them while being mindful of business goals and opportunities.

Works hands-on with team members and stakeholders to resolve questions, clarify designs, and deliver products.

Embraces, practices, and/or champions design and Agile processes, culture, best practices, and techniques.

Practices and/or enhances field research methods based on experience and professional learning.

Practices and/or enhances evaluation methods based on experience and professional learning.

Contributes to overall customer/end-user experience strategy and vision.

Learns, teaches, and/or mentors on design topics.

Supports and/or creates a high-performing, supportive culture among team members