Order Management Representative - German

Our client is a worldwide known car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their philosophy is to exceed customer expectations while providing the best service possible. Customer service means for our client passion and dedication, day by day a key performance to build up strong and lifelong client relations.

For their B2B Support team they are currently looking for a German-speaking Order Management Representative (m/f/d) in Maastricht.

Tasks

Handle incoming queries (email, phone, tickets) from B2B customers and respond in a timely and professional manner

Proactively monitor all incoming communication channels and prioritize requests according to urgency and importance

Provide general information and assistance regarding the diagnostic systems and other processes by using the knowledge acquired during the basic training

Independently learn & keep up to date with business information on a daily basis

Analyze, investigate, accurately document & summarize all queries in our ticketing system according to established procedures

Verify and research information in aftersales applications and our specific knowledge management tools

Coordinate with direct team members, internal specialists and departments to resolve complex enquiries or complaints and recognize trends

Discrete and adequate handling of confidential information, related to customer data as well as financial transactions and records considering established legal guidelines

Requirements

- Business fluent communication skills in German, in verbal and written form

- Fluency in English

- Experience in customer support/problem-solving business processes is a big plus

- Commercial/ accounting experience is an advantage

- Affinity with the car trade, technology and/ or electronic equipment

- Ability to identify, analyse and resolve problems over the phone with involved partners

- MS Office knowledge

- Ability to understand the relationship between internal and external processes and how tools and support systems interact

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.

- Generous relocation package including 6 weeks housing and reimbursement for the first arrival, housing fee and moving costs

- Collective health insurance at discounted rates

- Pension plan

- Result-oriented bonus (variable payment)

- Holiday allowance

- Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

- An extensive initial training at the beginning and a follow-up buddy program

- Great chances for your personal and professional development