Business Analyst

SUMMARY (Job Overview):

Under direction of the Project Manager (PM), the Business Analyst (BA) primary responsibility will be to assist with implementing outcomes from a completed Business Process Analysis project. A vendor recently completed a project to analyze business processes related to a legacy enterprise software application. This software application is used by multiple Executive Office of Health and Human Service (EOHHS) agencies and has a user base made up of both agency and provider users. The candidate will be working with vendor staff, agency users, provider users, executive leadership, project staff and shared service teams. The BA will be responsible for assisting the PM with planning and attending meetings to assist the project staff with implementing short and medium term outcomes from the vendor project. Both will be expected to work with Commonwealth staff to write an RFR for implementing a new or updated software solution that aligns with the business needs. Must be able to be a quick starter and have great communication skills. This is a short-term contract which may last up to 6 months.

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

Coordinate with internal, external and vendor resources to ensure the planning and/or execution of project outcome recommendations and development of RFR for long term software solution

Provide clear and reliable communication to internal teams, project stakeholders, vendor, PM and project director on the status of the assigned project

Support PM in scheduling time from project staff, agency and/or provider resources

Verify that results documented previously by vendor are accurate and thorough and any conclusions drawn are logical

Notify PM of any risks noted during course of project to bring to project director

Work collaboratively with application team, business partners, vendor team and other technical teams as needed

Provide appropriate documentation and knowledge transfer to the project team and stakeholders

Assist in drafting communications, job aids, reference material, process documents and meeting materials

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):

Must have experience working with multiple stakeholders to determine priorities, preferably in the public sector

Lead or contribute to meetings both within IT and between IT and business

Identify issues that could result in conflicts

Develop status reports and lead any status meetings

Ensure appropriate team members are involved in project checkpoint and/or review meetings

Understand how project decisions impact enterprise strategy

Solid technical background with understanding and/or hand-on experience in software development and web technologies

Proven comprehension of analytic technology and ability to speak and understand in technical terms

Good technical writing skills and ability to present complex solutions in a simple manner

QUALIFICATIONS (Education, Years' Experience, Certificates):

Must have worked in or be familiar with an IT environment and have the ability to assimilate and understand technical concepts

Minimum (5) five years of progressively challenging IT business analysis experience

Able to handle multiple concurrent priorities with little direction and meet established timeline

Strong written and oral communication skills; ability to apply project management knowledge to real world scenarios

Strong interpersonal skills, including the ability to work across the organization and interact, influence, manage and negotiate effectively at all levels including senior level management

Preferred experience in public sector/HHS IT