Senior Customer Systems Consultant & Admin

Your profile:

• At least 5 years of relevant work experience in an analytical or technical role, ideally in a customer success / revenue operations / operations team

• Experience in implementing and maintaining Gainsight or a similar system, multiple implementations are a plus

• Strong project management skills

• Basic knowledge of Salesforce

• You thrive in technical environments and have a high affinity for process and tool implementation

• You have the ability to translate business requirements into processes, activities and features

• You have strong analytical skills and know how to derive action from data

• You preferably completed a university degree in a related field (e.g. Business, IT, Project Management)

• You have advanced excel skills (formulas, pivot tables, etc.), knowledge of macros is a bonus

• You thrive in cross-departmental collaboration and are a strong communicator

• You are able to handle multiple projects in a fast-paced environment

• You are detail oriented and diligent

• You can work autonomously, but are a team player at heart

• You speak English fluently

• Expertise on tools such as Looker, Mailjet and Zendesk is a bonus

• Gainsight certification is plus

Responsibilities:

• You create solutions for our CRM (Gainsight and Salesforce) design and development, product delivery and continuous implementation
• You collaborate with our leadership as a consultant when designing, standardising and automating our business processes within customer success
• You translate said processes into tools and software, on strategic and operational level
• You identify and use opportunities for process improvement and standardisation within the daily work with our client and within the customer success team
• You simplify processes and build automations wherever possible
• You evaluate and implement new tools to streamline the way that Customer Success works
• You collaborate with our interfaces in the Support, Product, Data, Tech and Sales teams to gain efficiencies in our overall processes
• You collaborate with the Customer Success Team to ensure that process are known and used throughout the team, including communication and documentation

About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients. To match our ambition we need an amazing team, and we re bringing together kind, smart and highly-skilled people from all corners of the globe: we re growing our team to 1000+ by the end of 2022.

Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest. In September 2021, CoachHub acquired French digital coaching pioneer MoovOne to build a global champion focused on jointly democratizing coaching.

In October 2022, CoachHub announced we are, officially a Carbon Neutral Company.