Datacenter Operations SME

Datacenter, Hardware, Server, Network, LifeCycle, 24/7

• Experience in handling hardware part of Dell Servers, HP Servers, Network switches, Routers, etc
• The operator must be able to investigate and escalate all computer systems and monitor temperatures and alarms, contact proper on call personnel
• Experience with hardware LifeCycle process
• Trouble shoot intermediate hardware issues and report problems
• Provide Superior service in a Tier 1 Application, Server and Mobile device support environment.
• Escalate Support calls to L2 teams as needed
• Work with technical teams on hardware troubleshooting
• Coordinate with vendors for hardware replacements

• Perform level 1 and level 2 support and resolution for hardware issues
• Walk through in the datacenter for any alarms in the Servers, Network equipment.
• Maintain and enforce Data Center security and integrity ensuring all visitors are signed in and monitored
• Working with L2 server & Network teams to fix the hardware issues
• Coordinate with vendors for hardware replacements
• Play active role in Hardware LifeCycle
• 24X7 Support