French Customer Advisor - Travel industry

Want to start working abroad? Portugal is the place for you! Portugal has a lot to offer on personal and professional level. With its rich culture and history there is a lot to experience in Portugal. Visit the beautiful castles, watch towers and statues from Portugal s history. Experience a ride on the famous tram 28 and try the famous Pastel de Bel m or Pastel de Nata. You can experience all of this while working in an international environment. We can offer you a job in an international company within a strong unified team. Want to start this new adventure take a look at this job position!

Responsibilities

As a Customer Advisor, you will:

• Help the clients with: booking, doubts, upgrades and reschedualing

• Deal with claims (strikes, lateness, Cancelation etc..)

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Converse with customer to determine destination, travel dates, financial considerations and travel packages.
  
  

Your Profile

• Native or proficient French (C2).

• Multitasking (Resilience & Adaptability)

• Problem solving

• Excellent communication skills coupled with empathy and team spirit.

• Previous experience in Customer Service or a tourism/travel representative is a plus.

• For non-EU residents, it is mandatory to have a valid work permit.

What do we offer?

• Competitive wages (14 monthly payments per year)

• Performance bonus

• Health insurance with a dental plan (after 6 months contract)

• Relocation package shared accommodation and flight reimbursement

• Possibility to do Work from Home during Covid time based in Lisbon

Additional Benefits

• Work with adventurous people from over 15 nationalities

• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!

• We promote inter-company mobility to work at any of our sites around the world.

• New and modern office located where the action is: Lisbon- Portugal.

Location

Lisbon, Portugal