Senior Support Analyst

Good problem solving abilities, communication skills, Quick learner and also a good team player

Ability to analyze, trouble shoot, debug SalesForce instance/module and related components

Ability to write medium to complex SQL in production

Coordination with the support groups at onshore, nearshore and offshore (Across geographies)

Must know ITIL process

Ability to make Salesforce code changes, Configuration changes and implement to production

Ability to create SOP (Standard operating Procedure) and come up with automation ideas to reduce manual effort