Perform tasks as directed by the in pursue of the achievement of excellent customer service.
Deal directly with customers either by telephone, electronically or face to face.
Greet each customer with a warm, friendly smile followed by an appropriate greeting and gather information that can be useful to improve areas of concern.
Coordinate with other departments, key investors, suppliers and center’s advertising and Public Relations agencies to ensure excellent service delivery.
Check cleanliness and operation of the MALL levels including its gates and ensure that they are clean; communicate any maintenance issues to the concerned department.
Maintain healthy communication lines with all colleagues as well as building staff to ensure a smooth and harmonious atmosphere.
Ensure Customer satisfaction through personal recognition and prompt cordial attention to the customer.
Respond promptly to customer inquiries. Handle and resolve customer complaints.
Maintain customer databases and manage administration.
Record details of inquiries, comments and complaints as well as details of actions taken
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا