Soft Skills & Customer Service Trainer

Job Description

• We are looking for an organized and experienced trainer to join our organization. The trainer will be responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorial instructions, and learning resources such as online modules and guides, especially among the Customer Service and operations departments.
• The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials.

Job Requirements

• Bachelor’s degree in education, business, human resources, information technology, or related field.
• Two (2) years of previous experience as a trainer, corporate training specialist, or related position.
• Very good command of English.
• Very good presentation skills.
• Solid experience in creating material from scratch.
• TOT Certificate holder is a MUST.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Experience with technologies and best practices for instructional manuals and teaching platforms.
• Strong project management skills with the ability to supervise multiple projects.
• Good interpersonal skills and communication with all levels of management.
• Organized and able to create multiple timelines, budgets, and schedules.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills.
• Encouraging team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to analyze problems and strategize for better solutions.
• Previous experience in the Call Center industry is a MUST