CRM Agent

Job Requirements

Responsibilities:

• Ensure information on the customer database is kept up-to-date, check information when speaking to customers on the phone.
• Assisting with customer queries when required
• As a Customer Relations you will be responsible for investigating and responding to complaints from our customers within deadlines set by the business.
• You will be communicating with our customers via email, letter or telephone and you will need to be able to match the style of the customer, whilst showing the highest level of accuracy, and presentation.
• As part of our strategy we want to deliver fabulous customer experience to all of our customers, you will work alongside the Customer Relations Senior Executive, and Manager, internal departments and suppliers to feedback to the source of the complaint, highlighting any issues for concern with the aim to reduce reoccurring complaints.

Qualifications:

• Bachelor Degree in Business Administration
• Experience: 1-2 years
• Demonstrates a positive, enthusiastic, friendly attitude.
• Familiar with CRM systems and practices.
• Language Skills: Good command of English language.
• Strong phone and verbal communication skills along with active listening