وظائف إدارة نجاح العملاء في مصر

Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to. Taking respon المزيد...

CA Global Headhunters has been retained by the Afreximbank based in Cairo Egypt to recruit for this position. For more information on the Afreximbank please visit their website Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Gl المزيد...

About Pianat.aiPianat.ai is a dynamic AI startup on a mission to revolutionize enterprise environmental social governance (ESG) and risk management and compliance (GRC) practices. Our AIpowered Decision Command Center (DCC) enables financial organizations to transition from manual rea المزيد...

Monitor and ensure agents’ adherence to the schedule and breaks. Calculate the absence rate. Prepare internal reports and analyses. Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity an المزيد...

Monitor and maintain partner acquisitions, order growth, net fail rate and net take rates. ● Responsible for commission renegotiations. ● Produce metrics which provide visibility on the progress of work assignments and team performance. ● Ensure achieving the monthly acqu المزيد...

Meeting with and advising senior executives throughout the consultation process. Determining business needs and identifying weaknesses. Assessing and analyzing business practices and procedures. Compiling and presenting research findings and recommendations. Developing detailed المزيد...

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management. Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives Ensure the correct product المزيد...

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management. Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives Ensure the correct product المزيد...

Design as-is business process diagrams, trigger Inefficiencies, gaps, loops, bottlenecks, Etc... Streamline business process workflows ensuring non value added activities elimination. Analyze process performance transactional data and propose improvements actions. Participate wit المزيد...

Be accountable for checking the level of quality of CRQs (documentation) Support Change owners during the preparation of changes Support the change owner to verify all impact of changes to the operated services within Vodafone Ensure that all change requests are properl المزيد...

+ Provide timely and accurate management information to support the Call Centre Management team in driving efficiency at team and individual agent + Arrange and work with operations team to implement the work schedule of the + Prepare and provide employees with a working schedule for المزيد...

Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement . Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifica المزيد...

-التدريس للطلاب -المساهمة في الإشراف على طلاب التدريب الميداني ومقررات أعضاء هيئة التدريس ومقررات الشبكة -المشاركة في عضوية اللجان المحددة له من القسم أو الكلية. - المساهمة في الأنشطة العلمية من دورات ومؤتمرات وندوات وورش عمل يقيمها القسم أو الكلية. - المشاركة في مهام الاختبارات كمراق المزيد...

-التدريس للطلاب -المساهمة في الإشراف على طلاب التدريب الميداني ومقررات أعضاء هيئة التدريس ومقررات الشبكة -المشاركة في عضوية اللجان المحددة له من القسم أو الكلية. - المساهمة في الأنشطة العلمية من دورات ومؤتمرات وندوات وورش عمل يقيمها القسم أو الكلية. - المشاركة في مهام الاختبارات كمراق المزيد...

Distributes accurate and timely agent schedules using WFM now / Nice IEX Inputs intraday corrections and exceptions into systems for agent time off and absences Monitors inbound volume for unusual activity to ensure staffing needs are met Recognize abnormal scheduling المزيد...

Create a planning schedule. Secure funding for projects. Ensure that team members complete tasks according to the schedule. Identify if staff members require further training and provide this training. Research industry trends and innovations. Prepare progress reports for stake المزيد...

Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products. Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective. Build rel المزيد...

Boost team performance and revenue. Handle calls with professionalism and improve conversion rates. Provide feedback and lead team meetings. Manage our lead generation system and optimize processes. Build strong relationships with partners and ensure smooth operations. Solve pr المزيد...

Developing and implementing marketing plans. Undertaking competitor research and analyses. Conducting market research to establish customer trends and habits. Establishing goals and objectives in order to reach our customers through appropriate marketing channels (digital and tra المزيد...

ممثل خدمة العملاء المهام الأساسية: المشاركة المجتمعية: التفاعل بشكل فعال مع المجتمع من خلال الرد على تعليقات وسائل التواصل الاجتماعي والرسائل المباشرة والرسائل النصية القصيرة ورسائل البريد الإلكتروني بطريقة احترافية وطلاقة. إدخال البيانات وإعداد التقارير: أداء مهام إدخال البيانات المزيد...