SME Jobs in Boston, NH
SME Jobs in Boston, NH
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10 years 
101 - 101
We want to put a heavy focus on optimizing our IVR There are multiple areas here that we want to try and tackle.Authentication Rates Drive up the authentication rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agentOptimiz More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Role: Genesys SME Location: Boston MA Type: Contract Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in More...
Role: Genesys SME Location: Boston MA Type: Contract Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...
Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc. Profile Specification Experience in Genesys CX More...
Role: Genesys SME Location: Boston MA Type: Contract Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Role: IVR SME Location: Louisville KY/ Boston MA Hybrid (3 days WFO a week) Type: Contract Job description: The client is looking for optimizing IVR system with the focus on following: Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need More...
Role: Genesys SME Location: Boston MA Type: Contract Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call More...
***Please look for candidates with skills related to Genesys features for user journey analysis voice bots omni channel intelligent routing and some coding experience.***Work Location Options: (3 day/week onsite)HYBRID Louisville KYHYBRID Boston MAProject Background: Need a Genesy More...
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