Genesys SME
Genesys SME
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role: Genesys SME
Location: Boston MA
Type: Contract
Job Description:
Project Background
- Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc.
Profile Specification
- Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
- Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
- Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
- Ability to create omnichannel experience in integration with multiple digital channels
- Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
Employment Type
Full Time
