Genesys SME
Genesys SME
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1 Vacancy
Job Description
Project Background
Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc.
Profile Specification
- Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
- Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
- Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
- Ability to create omnichannel experience in integration with multiple digital channels
- Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
- Collaborate with cross functional team for creating optimal solution and development
Employment Type
Full Time
