Inbound Calls Jobs in Porto

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Germanspeaking Sales & Support Specialistto join their team in Porto.Position: Sales & Support SpecialistLocation: Porto PortugalWork model: Work from HomeEmployment typ More...

Position: Quality AnalystLocation: Porto PortugalEmployment type: FulltimeDUTIES AND RESPONSIBILITIES:Monitor transactions between Customer Service Representatives and customers across various channels to identify areas for improvementApply the best QA standards consistently to ensure More...

Your tasks:Handle incoming user requests via telephone email and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolu More...

Position: Line Manager Location: Porto PortugalEmployment type: FulltimeDUTIES AND RESPONSIBILITIES:Lead and develop a team of around 15 Customer Service Representatives (CSRs) to meet performance targets ensure quality and satisfy client and enduser needsActively manage the team usin More...