Workforce Management Jobs in Armenia

Position: Scheduler Workforce ManagementLocation: Alabang Philippines.Salary: PHP 35000 max basic Joining Date: ASAPQualifications: At least 2 years of handson experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following More...

Work Arrangement: Work onsite daily Shift Schedule Restdays: Rotational (24/7) Schedule No fixed day off Educational Requirement: Atleast 2nd year College undergraduateVocational Diploma (2yrs.)Associates Degree (2yrs.)College Graduate Work Experience: 1. Atleast 24 years workforce More...

Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting scheduling and performance) provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Job Responsib More...

Position : Workforce Management Analyst Working Hours : MF 9AM5PM EST (potential weekend coverage in the future) Salary Range : $1000$1500 PH About the role: This role is responsible for overseeing the daytoday operations of a team ensuring efficient workflow and optimizing perfo More...

Position: Workforce Management ManagerLocation: Cebu Philippines.Salary: PHP 100000 Workforce Management (WFM)Joining Date: ASAPWork Hour: Graveyard ShiftRequirements:8 years in BPO background34 years in WFM Manager level/roleKnowledge of erlang/occ toolsPreferably with Insurance cam More...

Position: Workforce Management ManagerLocation: Cebu Philippines.Salary: PHP 100000 Workforce Management (WFM)Joining Date: ASAPWork Hour: Graveyard ShiftRequirements:8 years in BPO background34 years in WFM Manager level/roleKnowledge of erlang/occ toolsPreferably with Insurance cam More...

Requirements: Candidate must possess at least a Bachelors/College Degree1 year minimum experience in Workforce ManagementExcellent skills in scheduling and realtime time management a mustDetail oriented with ability to deliver project deliverables with little supervisionExcellent writ More...

Position: Real Time Analyst (Workforce Management)Location: Cebu Philippines.Salary: PHP 35000 basic Joining Date: ASAPResponsibilities: Responsible for real time monitoring reporting analysis tracking documenting and communicating agent activity on multiple lines of business through More...

Job Title: RealTime Analyst (RTA)Industry: Financial/CryptocurrencyType of Support: Voice and NonVoiceWork Setup: 100% Onsite at Central Bloc 17th floor IT Park Cebu CityWork Shift: Shifting ScheduleSalary: To be discussed with the clientStart Date: ASAPHeadcount: 2 Job Summary: We a More...

Position: Lead Assistant Manager Workforce Management (BPO)Location: Alabang Philippines.Salary: PHP 65000Workforce Management (WFM) Onsite Joining Date: ASAP Requirements: 34 years experience in an QA AM/TL roleExperience in forecasting cap planning and erlangExcellent skills in Cap More...

Requirements: Workforce Management Strong skills in workforce management including realtime monitoring and scheduling. Familiarity with basic workforce KPIs such as Service Level ASA AHT Occupancy etc.Data Analytics Proficiency in Google Sheets: Experience with data analysis functions More...

The Scheduler is responsible for managing the workforce management processes including scheduling and change management to ensure that KPIs are met. In addition this position also serves as the central point of contact for supervisors and senior management as related to service level More...

The Workforce Analyst is responsible for actioning changes in our workforce management systems including staff changes roster changes and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Administrator role.Action new staff request More...

JOB TITLE: Lead Associate WorkforceCAMPAIGN: InsuranceHEADCOUNT: 1 LOCATION: IloiloWORK SETUP: OnsiteSALARY: up to 47k QUALIFICATIONS:3 years RTA experienceWith inbound IEX RTA exposure JOB DESCRIPTION:The RealTime Analyst (RTA) is a key member of our WFM team responsible for monitor More...

Forecasting Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded Understand all aspects of staffing and capacity management for all sites directly responsible Organize and create methods of communication policies and procedures that work in coll More...

Support the functionality of Genesys WFM software (forecasting scheduling and maintenance)Analyze contact center performance data and provide recommendations to balance performance and support effective decision makingForecast long term and short term contact volume and staffingMainta More...

Job Description: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams. Responsibilities: Overall management of the WFM AP and QA cost structure and budget To support the Command Center leads for sales and RFP responses & responsible for supporting the More...

Support the functionality of Genesys WFM software (forecasting scheduling and maintenance)Analyze contact center performance data and provide recommendations to balance performance and support effective decision makingForecast long term and short term contact volume and staffingMainta More...

Job Title: Realtime AnalystAccount: Financial/CryptocurrencyType of Support: Voice and NonvoiceWork Setup: 100% Onsite at Central Bloc 17th Floor IT Park Cebu CityWork Shift: ShiftingSalary: To be discussed with the clientStart Date: ASAPHeadcount: 2 Job Description: We are seeking a More...

REALTIME ANALYST Work Onsite in Cebu City Shifting Schedule Job Responsibilities: 1. Provide realtime monitoring via available tools and workforce management techniques to make intraday adjustments in an effort to maximize resource efficiency and achieve service level goals / busines More...