Lead Assistant Manager- Workforce Management BPO
Lead Assistant Manager- Workforce Management BPO
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Lead Assistant Manager Workforce Management (BPO)
Location: Alabang Philippines.
Salary: PHP 65000
Workforce Management (WFM) Onsite
Joining Date: ASAP
Requirements:
- 34 years experience in an QA AM/TL role
- Experience in forecasting cap planning and erlang
- Excellent skills in Capacity planning Scheduling Realtime management and reporting is a must
- Accuracy and attention to detail Presentation skills
Overview:
We are seeking a highly organized and detailoriented WFM Assistant Manager to join our team. The ideal candidate will play a crucial role in optimizing staffing within the organization ensuring accuracy efficiency and timely reporting.
Responsibilities:
- Creates maintains and updates the Capacity plan and ensures that staffing requirements seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
- Provides leadership and supervision to a highly engaged and selfsufficient team of WFMs ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service levels situations and providing staffing scheduling and RealTime Adherence solutions
- Protects the organizations assets through upholding the principles of the Quality Information
- Security Management System Serves as the main point of contact for all WFM concerns.
Qualifications:
- Candidate must possess at least a Bachelors/College Degree
- 3 years minimum experience in supervisory or managerial role
- Excellent skills in capacity planning scheduling realtime management and reporting is a must.
- Accuracy and attention to detail
- Presentation skills
- Able to lead internal and external calls
Employment Type
Full Time
