Workforce Analyst Jobs in Booth and Partners Pte Ltd in Makati - Philippines

Workforce Analyst

Booth And Partners Pte Ltd

Posted on : 28-11-2024

Employer Active

1 Vacancy

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Jobs by Experience

1-3years

Job Location

Makati - Philippines

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 28-11-2024

Job Description

Requirements:

Workforce Management

Strong skills in workforce management including realtime monitoring and scheduling.

Familiarity with basic workforce KPIs such as Service Level ASA AHT Occupancy etc.

Data Analytics

Proficiency in Google Sheets: Experience with data analysis functions pivot tables charts and thirdparty addons.

Analytical Skills: Strong ability to gather clean and analyze data to identify trends and patterns.

Attention to Detail: Ensuring data accuracy and consistency.

Communication Skills: Ability to present findings clearly to stakeholders.

ProblemSolving Skills: Identifying issues and implementing effective solutions.

Technical Skills: Knowledge of SQL Excel and other data management tools.

Responsibilities:

Monitor RealTime Metrics: Track key performance indicators (KPIs) such as volume average handle times service levels agent availability and productivity.

Schedule Management: Optimize work shifts breaks and lunches based on realtime data to ensure efficient operations.

Attendance Tracking: Monitor daily attendance and manage planned and unplanned absences.

Data Collection and Analysis: Gathering data from various sources and analyzing it using Google Sheets and Zoho Analytics.

Report Generation: Creating detailed reports and dashboards to present data insights.

Data Visualization: Using charts graphs and other visual tools to present data clearly.

Collaboration: Working with different teams to understand their reporting needs and provide relevant data.

Data Quality Management: Ensuring the accuracy and reliability of data.

Workforce Management - Strong skills in workforce management including real-time monitoring and scheduling. - Familiarity with basic workforce KPIs such as Service Level, ASA, AHT, Occupancy etc. Data Analytics - Proficiency in Google Sheets: Experience with data analysis functions, pivot tables, charts, and third-party add-ons. - Analytical Skills: Strong ability to gather, clean, and analyze data to identify trends and patterns. - Attention to Detail: Ensuring data accuracy and consistency. - Communication Skills: Ability to present findings clearly to stakeholders. - Problem-Solving Skills: Identifying issues and implementing effective solutions. - Technical Skills: Knowledge of SQL, Excel, and other data management tools.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Booth And Partners Pte Ltd

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Workforce Analyst

Booth And Partners Pte Ltd

Job Description

Employment Type

Company Industry

Key Skills

About Company

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