Service Level Agreements Jobs in Podgorica

Supervise, train, and mentor service desk staff. Monitor and manage service requests and incident queues. Ensure that service requests are prioritized and resolved in a timely manner. Escalate and manage high-priority or complex issues. Incident Trend Analysis Ensure th More...

Innovative Design: Shape the future of service offerings as you actively contribute to technical design and development. Your insights will be key in advancing our electric vehicle charging solutions. Training Leadership: Lead the way as the primary trainer for electric vehicle charg More...

As a Data Center Technician you will be responsible for performing various tasks including hardware setup diagnostics troubleshooting and decommissioning. You will follow standard procedures and protocols to ensure the smooth functioning of data center operations. Additionally you wil More...

Must-haves - 10+ years of experience working in IT service management and ITIL processes and operations - Proven ability to drive process improvement and execution for incident, change, problem, event management for proactive and reactive incidents - Experience utilizing monitoring More...

Job Summary: The Level 2 Service Desk Engineers responsibilities include resolving customer queries recommending solutions and guiding users through features and functionalities. To be successful in this role you should be an excellent communicator whos able to earn our clients trust. More...

Provide support for issues related to password resets MS Office Windows Epic EMR VMWare VDI Cisco AnyConnect VPN Printers PCs laptops Medication Carts Wireless PC carts as well as some issues relating to other applications. Manage level 1 & 1 Incident/service requests from report More...

Position: Title: Service Delivery Manager Duration: Fulltime Permanent Hire Location: Irving TX Job Description Proven experience in a managerial or leadership role within the field services or onsite IT support domain. Strong background in IT service management including inciden More...

Roles and Responsibilities Handle enquiries and provide positive omnichannel experience to public via call email chat bots and any social media messaging platform. Communicate with customers through various channels professionally and meet the required service level agreements. Pro More...

Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs. Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer serv More...

Job Responsibilities:Process Efficiency: Execute operational tasks (described in Standard Operating procedures) accurately and efficiently contributing to streamlined workflows and increased productivity across multiple business units.Documentation Management: Maintain meticulous reco More...

Open Position: Junior Service Delivery Manager SAP (IT MNC Service Provider) An IT MNC Service Provider is currently looking for Junior Service Delivery Manager SAP to join them in the Kuala Lumpur office. Key responsibilities include:Holds a Degree holder or above in Computer Science More...

About Company: Our client centers on its expertise in providing desirable solutions software and programs in the fields of information technology mass communication and multimedia technology. Job Description: Customer interaction: Interacting with customers via various channels (chat More...

Open Position: Junior Service Delivery Manager SAP (IT MNC Service Provider) An IT MNC Service Provider is currently looking for Junior Service Delivery Manager SAP to join them in the Kuala Lumpur office. Key responsibilities include:Holds a Degree holder or above in Computer Science More...

Job Title: IT Service Delivery Analyst Location: Remote We are currently seeking candidates who meet the following qualifications. Responsibilities: Act as a primary contact point for clients ensuring their IT service needs are promptly and effectively addressed. Monitor service perf More...

Position Title & Code: Helpdesk Specialist Entry Level Location: Washington DC Project End Date: 09/30/2024 (With Possible extension to next fiscal year). Short Description: client is looking to add to its DCPS Technical Support. The candidate should have 610 years of experienc More...

OverviewThe Service Delivery Manager plays a crucial role in ensuring the smooth delivery of services to clients. They oversee the implementation of service projects manage client relationships and drive continuous improvement in service delivery processes.Key ResponsibilitiesDevelop More...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved Define service level agreements (SLA) related to contracted services and have an excellent understanding o More...

Typically requires a University degree plus 8 years of experience including, but not limited to, contracts and/or subcontract management and overall business experience OR an Advanced degree and 5 years related experience The ability to obtain and maintain a U.S. government issued s More...

Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractor or Engineering Operations Technicians More...

Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractor or Engineering Operations Technicians More...