IT Service Delivery Analyst

Job Title: IT Service Delivery Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Act as a primary contact point for clients ensuring their IT service needs are promptly and effectively addressed.
• Monitor service performance metrics to pinpoint areas for enhancement.
• Collaborate with internal teams to devise and execute plans for enhancing services.
• Analyze data from the service desk to detect trends and areas for improvement.
• Assist in creating and managing service level agreements (SLAs) and key performance indicators (KPIs).
• Provide technical support and guidance to clients and internal stakeholders when required.
• Conduct regular service evaluations with clients to gather feedback and ensure their satisfaction.
• Stay updated on the latest industry practices and emerging technologies in IT service delivery.
• Contribute to the development and implementation of training programs for internal staff and clients.
• Undertake ad hoc projects and tasks related to IT service delivery as directed by management.

Requirements:

• Bachelors degree in Information Technology Computer Science or a related field.
• Demonstrated experience in IT service delivery or a similar role.
• Strong analytical and problemsolving capabilities.
• Exceptional communication and interpersonal skills.
• Ability to thrive under pressure and meet strict deadlines.
• Familiarity with IT service management tools and software.
• Knowledge of ITIL framework and best practices is advantageous.
• Certifications such as ITIL HDI or CompTIA are Preferred .
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.