Customer Service Agent

About Company:

Our client centers on its expertise in providing desirable solutions software and programs in the fields of information technology mass communication and multimedia technology.

Job Description:

• Customer interaction: Interacting with customers via various channels (chat ticket and email) to address inquiries provide information and offer assistance in a friendly and professional manner.
• Issue resolution: Resolving customer concerns problems and complaints by actively understanding analyzing situations and providing suitable solutions.
• Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions to customer challenges.
• Communication: Communicating effectively and empathetically with customers to ensure clear understanding and build rapport.
• Time management: Efficiently managing multiple customer inquiries and tasks to meet service level agreements and standard operating procedures.
• Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer satisfaction.
• Continuous learning: Staying updated on product knowledge and customer service best practices.
• Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer backgrounds and needs.
• Team collaboration: Collaborating with colleagues supervisors and other departments to address customer concerns and improve service quality.
  
  Requirements:
• Candidate must possess at least a Diploma.
• Proficiency in both Chinese and English both spoken and written.
• Ability to work 24hour shifts including public holidays and weekends. (7am 4pm 3pm 12pm 11pm 8am)
• Strong stress resilience and learning ability.
• Ability to handle multiple tasks simultaneously.
  
  Remuneration:
  RM 2500
  
  Work Hours:
  Monday Sunday (5days a week including Weekends & PH)
  
  Work Location:
  Mid Valley Kuala Lumpur
  
  Consultant in charge:
  Ashylinder Kaur

adjustment after probation based on performance

Remote Work :

No